SHIPPING

We ship only within the United States using USPS. 


RATE

Please see below for shipping and handling costs *:



                     TYPE                                                            $0-$200           $200-$400         $400-

                     PRIORITY MAIL (1-3 DAYS)                            $45                    $50                 $55

                     PRIORITY MAIL EXPRESS (NEXT DAY)           $18                    $21                 $24



*standard shipping and handling fee excludes Alaska and Hawaii
 


WHEN DO WE DELIVER?

Orders are processed within 24 hours of being placed and are shipped via USPS from 9am-5pm, Monday to Friday.

 

NEXT BUSINESS DAY ORDERS

Please ensure you place your order before 12pm PST Monday to Friday for delivery on the next business day.

All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

 

INSURANCE

VICTOR TWIST insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

 

TAXES

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.

If you are shipping within the USA, sales tax will only be charged on orders shipped to California. No other tax will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer’s responsibility. VICTOR TWIST is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

 

 

RETURNS
 

 

HOW TO MAKE A RETURN

Request a Returns Merchandise Authorization (RMA) number within 7 days of receiving your order by emailing cs@victortwist.com. You will be notified by email once your return has been received and processed.

 

EXCHANGES

Please note we can only exchange items for a different size. When requesting your RMA, please specify the size you require. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

 

RECEIVING A REFUND

All correctly returned products will either be credited to the original purchaser’s credit card or VICTOR TWIST account and exclude shipping costs (with the exception of faulty items).

Items must be returned within 14 days of receiving your RMA number. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be sent in their original packaging to ensure they are adequately protected in transit.

 

OUR POLICY

Items must be returned new, unused and with all VICTOR TWIST and designer garment tags still attached. Please email cs@victortwist.com immediately if any of your purchases have been delivered without a VICTOR TWIST tag.

All items must have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.

 

LATE RETURNS

Items must be returned within 14 days of the date of your RMA request.  
Returns outside these timeframes are accepted at the discretion of VICTOR TWIST and may only be refunded as a credit with VICTOR TWIST.

 

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability.



COST
 
All return cost will be handled by the purchasing party, and the purchasing party will be responsible for item through shipping and handling until VICTOR TWIST has notified customer by email that returned item with RMA has been received.